Risk Management: Set Up Risk Registers

This page covers:

Risk Register Overview

A Risk Register is a collection of similar Risks, and users may define as many Risk Registers per project as needed. For example, a Risk Register called “Macroeconomic Risks” can be used to define all the Risks that a project faces due to macroeconomic changes like changes in government regulations.

Create Risk Register(s) for a Project

On scrolling to the bottom of the Risk tab, users can view the Risk Registers listed. Users can create a new Risk Register by clicking on the “New” button.

Open

On clicking on the “New” button, a popup will display prompting the user to create a New Risk Register. The project field will automatically reflect the current Project that the user is on. To create this record, the user must enter the name of the new Risk Register and click “Save”. Now the user can also capture the risk register type, which is a picklist with values: 1. Corporate, 2. Global, 3. Regional, 4. Country, 5. Project. 

Open

On clicking “Save”, a new Risk Register record will be created and the Risk Register list on the Project record will be updated to reflect it.

Edit/Delete a Risk Register

To Edit/Delete a Risk Register, the user needs to click “Show More Actions” button on the  right side of the Risk Register Name.  

On click of the dropdown,  Edit/Delete options will be displayed

On click of “Edit,” an Edit popup will be displayed where the user can make any desired edits. 

Upon clicking “Save”, the Risk Register list will display updated details

Upon clicking “Delete”, a popup will display prompting the user to confirm deleting the Risk Register 

Upon clicking “Delete”, the updated Risk Register list will be displayed (see below). 

View Risks in a Risk Register

On the Risk Register record, users can view all the Risks listed, and can see 2 Report charts that show a summary view of Risks associated with that Risk Register.

• The first report chart, labeled Risks by Status by Type, displays all the Risks divided by Risk Type (Medium Term, Short Term, and Long Term) and Status of Risk (Open, Close).

• The second report chart, labeled Risks by Category and Status, displays all the Risks divided by Risk Type (Medium Term, Short Term, and Long Term) and Category of Risk (Macroeconomic, Financing etc).

• “Risks” list on the right half of page contains all the Risk records in the list view with related information about Risk Name, Priority, Risk Type and Probability.

Add Risks to a Risk Register

To add a new Risk to a Risk Register, the user needs to click on “New” button on Risk list

On clicking the “New” button, the Create New Risk pop-up will display. The user needs to fill in all the details for a new  Risk and click on the “Save” button. 

On clicking the “Save” button, the Risk record will be created and the updated Risk will be displayed. A stop light feature indicating a risk’s severity will display in Risk listviews and related lists.

View a Risk

To view a Risk’s details and the associated Risk Assessments, users need to click on the Risk Name (e.g. Security Risk) . Upon clicking on the name, the user will be navigated to the Risk record page.

The Risk record page contains the details of a Risk, and a list of all Risk Assessments associated with it.

Edit/Delete a Risk

A Risk can be edited or deleted using one of the two methods outlined below: :

1. A user may edit or delete by navigating to the Risk page,and click  on “Edit” or “Delete” button on top banner

2. A user may edit or delete from the Risk Register page by clicking the  “Show More Actions”  button

3. On click of the “Edit” button (on either Risk Register or Risk page), the Edit Risk popup displays. Users can make the changes as required and then click on “Save”.

4. The user can edit the risk to relate it to other existing Risks, Activities and Framework Objectives.

5. On clicking “Save”, the Risk is updated as per the change made and the page refreshes to show the updated details

6. On clicking “Delete” (on either Risk Register or Risk page), the user sees a confirmation popup.

7. On clicking “Delete” in the confirmation popup, the Risk is deleted, the page refreshes and  shows the updated details on Risk Register page

8. Users can also edit individual details on the Risk record page by clicking on the “Edit” icon next to field

Risk Relationships

The Risk Relationship object enables users to create relationships associated with Risks. Users can link risks with other relevant Risks, Framework Objectives, and Activities. Users can create, edit, and delete these relationships either from the risk record page or the risk relationship object list view.  

Create a Risk Relationship

Risk Relationships can be created from the Risk record page by following the steps mentioned below: 

1. The user can navigate to the Risk record page and on the related list find Risk Relationships. 

2. The user can then click on “new” to get the popup for adding a new Risk Relationship. 

3. The user can then enter all the details on the popup and click on Save

Risk Relationships can be created from the Risk list view by following the steps mentioned below: 

1. Users can click on “New” to get the popup to add details for Risk Relationships

2. The user can then enter the details to create a Risk Relationship record

3. The user can then click on Save to save the details entered to create a new Risk Relationship record

Edit/Delete a Risk Relationship

1. A user may edit or delete from the related list by clicking the “Show More Actions” button

2. On clicking “Edit” the user will see a popup where they can edit the details and click Save

3. On clicking on “Delete” the user sees a confirmation popup

4. The user can also click on the dropdown button to get options to Edit/Delete Risk Relationships

On the Risk record page, users can also identify all the other risks that contribute to a particular risk within the Risk Relationships (Contributing Risks) related list

Risk Causes

Users can now create and track potential issues for an impending risk or actual causes for a risk incident. Risk causes can be created, edited, and deleted either from the Risk record page or from the Risk Cause object list view. 

Create A Risk Cause

Risk Causes can be created from within the Risk record page by following the steps mentioned below:

1. The user can navigate to the Risk record page and scroll down to the Risk Causes related list

2. The user can then click on “New” to get the popup for adding a new Risk Cause 

3. The user can then enter all the details on the popup and click Save

Risk Relationships can also be created from the Risk Cause list view page by following the steps mentioned below:

1. Users can navigate to the Risk Cause list view and click on “New” to get the popup to add details for Risk Cause

2. The user can then enter the details to create a Risk Cause record and click on the Save button to create a Risk Cause

Edit/Delete a Risk Cause

Risk Causes can be edited/deleted by following the steps mentioned below:

1. A user may edit or delete from the related list by clicking on the “Show More Actions” dropdown button

2. On clicking “Edit” the user will see a popup where they can edit the details and click Save

3. On clicking “Delete” in step 1 the user sees a confirmation popup, to confirm click on the “Delete” button

4. The user can also Edit/Delete Risk Cause from the Risk Causes list view page by clicking on the “Show More Actions” and following the steps 2 or 3

Risk Actions

Risk Actions enables users to create, track and manage mitigation actions associated with impending risks and response actions associated with risk incidents. Risk actions can be created, edited and deleted either from the risk record page or from the risk action object list view. 

Create A Risk Action

Risk Causes can be created from within the Risk record page by following the steps mentioned below:

1. The user can navigate to the Risk record page and find the Risk Action related list

2. The user can then click on “New” to get the popup for adding a new Risk Action

    

3. The user can then enter all the details on the popup and click Save

Risk Actions can also be created from the Risk Action list view page by:

1. User can click on “New” to get the popup to add details for Risk Action

2. The user can then enter the relevant details

3. The user can then click Save to create a new Risk Action record

Edit/Delete a Risk Action

Risk Actions can be edited/deleted by following the steps mentioned below:

1. A user may edit or delete from the related list on the Risk page by clicking the “Show More Actions”  dropdown button

2. On clicking “Edit” the user will see a popup where they can edit details and click Save

4. The user can also Edit/Delete Risk Actions from the Risk Action list view page by clicking on the “more actions” dropdown  button and following step 2 or step 3

View a Risk Assessment

To view/create a list of Risk Assessments for a Risk, the user needs to scroll down the Risk page.

Clicking on a Risk Assessment  will open the Risk Assessment record where all details are listed.

Create a Risk Assessment 

To create a new Risk Assessment, users needs to click on “New” button on Risk Assessment list on Risk page 

On clicking the “New” button, a New Risk Assessment popup will be displayed. In this interface, users can enter the required details, and click on “Save”. 

On clicking “Save”, the Risk page will refresh and the updated Risk Assessment list will be displayed

Edit/Delete a Risk Assessment

A Risk can be edited or deleted using one of the two methods outlined below:

A user may edit or delete by navigating to the Risk Assessment page and click on “Edit” or “Delete” button on top banner

A user may edit or delete by navigating to the Risk record page from the Risk list and click “Show More Actions”  button

On clicking “Edit” (on either Risk Register or Risk page), the Edit Risk popup displays. Users can make the changes as required and then click on “Save”.

On clicking “Save”, the Risk is updated as per changes made and the page refreshes to show the updated details.

On clicking “Delete” (on either Risk Register or Risk page), a confirmation popup displays.

On clicking “Delete” in the confirmation popup, the Risk is deleted and  the page refreshes/navigates to show the updated details on Risk Register page

Users can also edit individual details on a Risk record page by clicking the “Edit” icon next to the field.

Using Submissions for Narrative Risk Reporting

The Submissions feature provides users the opportunity to collect narrative information. This can be setup both in Native Salesforce and/or Salesforce Digital Experience. 

Risk Assessment information can be collected in Native Salesforce as explained above. In addition or alternatively, users can also set up the Submission feature to collect information necessary for a risk assessment. To do so, contact your System Admin to ensure the appropriate setup has been completed. 

Once set up,  Submissions can be accessed by clicking on the “Submissions” tab on Risk Assessment. 

Clicking on a Submission will open that particular  Submission record where (on Submissions tab) a Narrative Report can be defined or reported upon.