Amp Impact Upgrade Process

Upgrading Amp Impact is an important process to ensure the latest enhancements, bug fixes, and new features are available for users. To support this process, a range of options are available depending on an organization's needs and the level of support included in the Amp Impact license.

Self Upgrade

• Perform the upgrade within your organization’s existing system maintenance/ release management structure

Upgrade as Part of a Vera Engagement: Managed or Consulting Services

• You can also receive upgrade support as part of an existing or new Managed Services or Consulting engagement. 

• If you’re interested in exploring how an upgrade can be incorporated into one of these engagements, reach out to your Customer Success Manager or a member of the Vera team you’re engaged with to learn more.

Product Support

• Read this knowledge article to learn about the levels of upgrade support available in product support packages.

• If you have questions about your current plan, please contact your Customer Success Manager for more information.

Following the best practice process to upgrade Amp Impact is important for ensuring a smooth transition with minimal disruption. The upgrade process consists of four essential steps:

1. Org Analysis

   • In this first step, your Salesforce org should be analysed to determine how Amp Impact features are currently leveraged and document any customizations that have been implemented on top of the core Amp Impact functionality.

2. Upgrade in Sandbox

   • Next, the upgrade should always be performed in a sandbox first, thus ensuring a safe space to identify and resolve any issues that might occur.

3. Regression Testing

   • Next, thorough testing should be conducted in the sandbox to verify that all functionality works as it did before the upgrade, with special attention to customized features.

4. Upgrade in Production

   • Finally, the production upgrade can be implemented, followed by smoke tests to ensure all functionality operates correctly.

Below, we’ve outlined the full best practice/process for upgrading Amp Impact.

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The effort required to upgrade Amp Impact often largely depends on the testing, which is the most critical and time-consuming part of the upgrade. After upgrading, it’s essential to thoroughly test your system to ensure that all existing functionality, including any customizations such as flows, Apex, etc., continues to work as expected.

Testing is also the most variable aspect of an upgrade across different systems, depending on how complex the implementation is. 

Here are a few factors that might affect the testing time for an upgrade:

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